What is Included & Terms and Conditions
These 'What is Included' and 'Terms and Conditions' apply to Lulu's Vintage China Hire.
By placing an order with us, you are agreeing to these 'Terms and Conditions' .
During any contracted period of hire, all goods remain the property of Lulu's Vintage China Hire.
Our standard period of hire is up to 3 days (day of delivery, day of use and collection day). If the items are required for a longer period, please arrange a short extension of a day or so, or ask for a quote for longer periods.
Delivery and Collection
Due to the delicate nature of our supplies, we prefer to deliver and collect all hired items. Generally, hired items will be delivered to the venue of your choice the day before your event (depending on your need), and collected the day after.
Delivery and collection within a 12 mile radius of our postcode in Leominster,Herefordshire is included in the hire price, delivery and collection is then charged at 50p per mile thereafter. Delivery costs will be agreed prior to the delivery date. Depending on circumstances, you may also arrange to collect/return your order from us without any charge, by prior arrangement. When an order is placed, the Hirer will also agree to return the goods to Lulu's Vintage China Hire or have them collected by us. The goods are deemed as ‘on hire’ until the time they are returned/collected into our possession - any late returns will incur an additional hire charge.
Any items left unattended in premises are at the hirer's risk.
Inspection of Goods
When our supplies are delivered, the Hirer agrees to inspect and check stock levels against your order inventory. The Hirer needs to sign the delivery note. In the unlikely event of any shortage or damage, the Hirer will notify Lulu's Vintage China Hire at the time of delivery.
If no one is available to check the supplies, we cannot be held responsible for any damages or shortages and the goods will be deemed to have been delivered in a clean and undamaged condition.
The customer is responsible for the safe keeping and protection of all hire goods and packaging from Lulu's Vintage China Hire, from the date and time of delivery (or collection), until all the goods are returned to, or collected by us. Whilst goods are in the customer’s possession (during the hire period) the goods are the customer’s liability.
Lulu's Vintage China Hire takes no responsibility in the event of any injury to any party through breakage of any equipment or any other accident during the hire period. The hirer is responsible for looking after the goods from the time of pickup/delivery until the goods have been returned and checked for damage. It is your responsibility to ensure the safekeeping and protection of our goods whilst in your care.
Of special note, it is important not to let our cutlery sit too long in a dirty state as it could lead to damage. Lulu's Vintage China Hire, therefore, prefer to collect used cutlery as close as possible to the finish of any event in order to ensure quick cleaning, drying, and polishing.
Fine Bone China and other items
The items in the collection are of ‘Vintage’ condition, therefore a certain degree of wear to some of the patterns and/or gilt edging and grazing is to be expected. You are hiring a range of mix and matched fine bone white and gold china.
Wash-Up and Laundering Service
All goods supplied by Lulu's Vintage China Hire are clean and ready to use. After your event, Lulu's Vintage China Hire will carry out all washing up, as cleaning charges are included in our hire fees. Due to the delicate nature of all my china they should not be put through a dishwasher that is why washing up is included in all of the individual and option prices. As our items are Vintage, we strongly request that no items of cutlery, glassware or china is put into a dishwasher or any of our Linens are put in the Washing Machine. The Hirer is simply requested to carefully rinse the items and remove all food residues before safely repacking each item to its original protective packaging.
Payment, Cancellation, Breakages/Replacement Charges
A 50% deposit of the value of your total order or £100.00, whichever is the greater, is required to secure your booking. This will secure your hire items and hire date. The balance of the order must be made 30 days prior to the event/hire date.
A separate Refundable Security/Damages Deposit of £150.00 is also required when the balance of the order is paid. For the 'Romance' option package a separate Refundable Security/Damages Deposit of £50.00 is also required. If preferred, this can be sent as a separate payment. The £150.00 (or £50.00 Romance option package) damage deposit will be refunded/returned (in the same method it was paid) within 7 working days of the safe return of the hired supplies. Payment will be made either in full on safe return of the hired supplies or deducted according to any damage, breakages or loss of items, (see below under 'Breakages').
All cancellations must be made in writing. A 80% refund will be made if a cancellation is made up to 4 weeks prior to the hire delivery date. Any cancellations made less than 4 weeks prior to the hire delivery date, will be subject to 50% of the hire charge and will be payable by the Hirer to Lulu's Vintage China Hire. No refunds will be made for any cancellation within 14 days of the delivery date.
Loss/Damage to items
The hirer is responsible for the goods from the time they are delivered and collected by Lulu's Vintage China Hire, ending when the goods are back in the possession of Lulu's Vintage China Hire and have been checked for loss or damage.
The hirer's responsibility includes the safekeeping and protection of all goods whilst in their care.
Most items in the collection are Vintage. In view of the age and fragile nature of some of the china/glassware supplied, the Hirer should be aware that some items are much more easily prone to damage than commercial-use catering supplies. Please ensure you take extra care when you, or your caterers are stacking and handling my items. Replacement costs can be expensive.
Shortages and/or damage to any hired item will be charged as per our Breakage List 2021 (see below under 'Breakages') and deducted accordingly from the damage deposit. If the customer breaks or damages more items than the damage deposit covers, the customer will be invoiced for any extra costs, these costs must be paid on the day of collection/return.
In the event of a breakage, Lulu's Vintage China Hire kindly asks the customer to return the breakages for our records and breakages will be charged as per the Breakage List 2021.
Images / Photographs
All images and text unless otherwise specified are copyright to Lulu's Vintage China Hire.